Frequently Asked Questions
How Can We Help?
Find answers to common questions
Ordering & Pickup
How do I place an order?
Browse our online menu, add products to your cart, and proceed to checkout. You can choose in-store pickup, drive-thru pickup, or delivery (where available). Please wait for pickup confirmation before arriving.
What is drive-thru pickup?
Our drive-thru pickup window lets you stay in your vehicle while we bring your order to you. Simply place your order online, drive to our location, and pull up to the pickup window.
Do I need an appointment for pickup?
No appointment is needed. Place your order online and come pick it up when it's ready. Please wait for pickup confirmation before arriving.
Delivery
What areas do you deliver to?
We deliver to Queens, Nassau County, Suffolk County, and parts of Brooklyn and the Bronx. Enter your address at checkout to check if delivery is available in your area.
How long does delivery take?
Delivery times vary based on your location and traffic conditions. Most deliveries within Queens arrive within 45-60 minutes. You'll receive updates as your order approaches.
Is there a delivery fee?
Delivery fees vary based on distance. Orders over $75 may qualify for free delivery depending on your loyalty tier. Check the delivery page for details.
Payment & Age Verification
What forms of payment do you accept?
Available payment methods are shown at checkout. Cash is accepted for eligible pickup orders.
Do I need ID to purchase?
Yes. You must be 21 years or older with a valid government-issued ID to purchase cannabis products. ID is verified at pickup or delivery.
Can I pay with a credit card?
Available payment methods are shown at checkout. Please contact the store to confirm card acceptance before visiting.
Loyalty & Rewards
How do I earn points?
You earn 1 point for every $1 spent on qualifying purchases, both in-store and online. Points are automatically credited to your account after each purchase.
What are the loyalty tiers?
Our tiers are Bronze (starting), Silver (500+ lifetime points), Gold (1,500+ points), and VIP (5,000+ points). Higher tiers unlock bigger discounts and exclusive perks.
Can I refer a friend?
Yes! Refer a friend and both of you earn bonus points when they make their first purchase. Share your unique referral link from your account page.
Products & Compliance
Are your products lab-tested?
Yes. All products sold at JFK Cannabis are lab-tested and fully compliant with New York State cannabis regulations. Lab reports are available for review.
Can I consume cannabis on the premises?
No. Cannabis consumption is not permitted on the dispensary premises or in vehicles. Please consume responsibly and in accordance with New York State law.
What is your return policy?
Due to the nature of cannabis products, all sales are final. If you experience an issue with a product, please contact us and we'll do our best to help.
Still Have Questions?
Our team is here to help. Reach out and we'll get back to you as soon as possible.
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